Call : 033-66 000 000

1800 2126 900

Complain Lodging Details

Customer Care No


033-66 000 000

Complain Lodging No


1800 2126 900

Email ID


Contact Form

Personal Information

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Nodal Officer Details

In addition to the dedicated call centre network in place, GTPL-KCBPL has nominated nodal officers for redressal of grievances of those subscribers who are not satisfied with the redressal at the call centre level. Such subscribers can contact the nodal officers citing the docket number issued by the call centre anytime from Monday-Friday (Working days only), between 10 AM to 7 PM.




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(033) 25345026

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Reason:- Set top box is getting ready for working. Solution:- Refresh the set top box, Repeat process for five times.


Solution:- check your cable connector, if found ok, please get in touch with your operator.

3. LOADING......

Solution:- Set top box getting ready for working. Please DO NOT PRESS ANY BUTTON OR DO NOT UNPLUG THE SET TOP BOX. Wait for further instructions on the screen.


Solution:- This "INITIALIZATION " will appear on the TV screen, whenever the signal level is weak OR incase of any new software upgradation. Please contact your cable operator.


Solution:- Check Battery cell . In case the cell is ok , please contact your operator for the repair of the remote.


Solution:- Check cable connection, unplugged the cable from the mains and re-plugged again after one minutes. In case the problem still persists then contact your cable operator.

7. Do I need a set top box to view digital TV service ?

Yes,You have to need a STB to view digital TV service.

8. Which boxes can I get?

You can get SD or HD stb to view TV services.

9. Can I watch TV without set top box?

No you cannot watch digital TV service without set top box.

10. Can I get On Demand, Pay-Per-View

Currently you are not get this service but near future you will.

11. what is the difference between Standard Definition and High Definition broadcast?

Globally, High Definition (HD) is swiftly replacing Standard Definition (SD) when it comes to television broadcasts. HD has a high picture resolution of 1920x1080, with 2.07million+ pixels offering 5 times more detail than SD. It has a wide aspect ratio of 16:9 better suited for our eyes which have more horizontal than vertical span, as compared to an aspect ratio of 4:3 in SD.

12. Can I record content from my DVR onto a DVD?

No. Content recorded to your DVR has copy protection, which keeps the content from being recorded by or to another device.

13. Does the DVR require a connection to a phone line, or an ethernet connection?

No, the DVR and application uses the existing coaxial cable connection. No extra phone lines or network components are needed.

14. Can I remove the hard drive and view or copy the recordings elsewhere?

No. All the DVR recordings are encrypted and cannot be digitally copied or viewed in another device.

15. How many hours of TV programming can I store on my DVR?

The hard drive capacity of every DVR varies by receiver model number. For more information on what your specific DVR hard drive capacity is, please consult your receiver's equipment guide. Note that high-definition programming takes up more space on your DVR than standard-definition programming does.

16. Can the DVR record and playback High Definition programs?

Yes, but only if you have an HDTV with the proper connections.

17. Do Parental Controls carry over to DVR recordings?

Yes, if you block programs, those settings are carried over to DVR recordings. For example, if you decide to block all programs with a certain rating, programs with that rating will still be recorded, but you cannot play them back until you enter the correct PIN

18. How will I know when I'm almost out of recording space?

When you try to schedule the next recording, a warning will appear on the screen. Also, you can see what percentage of recording space you have used by accessing the list of recorded programs on your DVR.

19. Do I have to press the remote Stop button to stop recording the program when it ends?

No, the recording will automatically stop based on the program run times that you specified on the recording confirmation screen.

20. Does GTPL KCBPL gather information from what I'm watching or from what I'm recording?

No. We respect your privacy and do not gather or report information on customer viewing habits.

21. How many channels can I record at one time?

You can record single channels at one time. While recording live shows, you can also play back one pre-recorded show.

22. How can I watch what I have recorded?

You can view your recordings anytime at your convenience. Press ‘myRec’ on your remote to reach the My Recordings section. Your recordings are also grouped by genre for your ease of navigation.

23. Can Standard Definition channels be viewed and recorded with GTPL KCBPL digital TV [HD] recorder set top box?

Yes, Standard Definition (SD) channels can also be viewed and recorded with airtel digital TV [HD] recorder set top box. These channels will be shown in SD format.

24. what happens when there is an electricity failure?

Your recordings are secure on your hard disk and you will not lose anything that has already been recorded when there is a power failure. However, if there is a program that is recording or has been scheduled for recording at the time of an electricity failure, the recording will not be done for the duration of the power cut. As soon as the electricity returns, your recorder will start and the recording will resume automatically.

25. what is HDMI output?

HDMI is essential to get the best HD signals to your television sets. The GTPL KCBPL digital TV HD set top box includes a High Definition Multimedia Interface (HDMI) cable. Our HD set top box also has AV outputs in case your TV doesn't have an HDMI input.

26. Can I watch HD using a Component cable?

Yes, you can watch your HDTV using a Component cable.

27. Can I watch HD using an AV cable?

Yes, you can watch using AV output but HD content will be seen in SD format.

28. Will HD set top box be supported by regular Standard Definition Television (SDTV)?

If you don´t have HDTV, then set top box is compatible with your Standard Definition Television (SDTV). You can continue enjoying the HD broadcast in Standard format.

29. Is there any special installation requirement?

No, there is no special installation required for the [HD] recorder set top box. You need to connect your HDTV to the STB using an HDMI cable (which comes included with the Set Top Box)

30. What is HDTV?

High-definition television is a type of digital television that combines extremely high resolution with Dolby Digital Surround Sound and provides a crisp, detailed image. A high-definition TV signal has five times the resolution than what can be displayed by a traditional analog TV set. All HDTV screens are wider than they are tall, providing a wide screen view that allows you to see programming as it was filmed, without reformatting.

31. What is the difference between HDTV and digital cable?

Digital cable is a type of television signal. HDTV is the highest quality in digital signals, offering better resolution and sound than a standard digital signal. Digital cable can be watched on your existing standard television if you have an GTPL KCBPL digital cable box. HDTV requires a high-definition television, an GTPL KCBPL digital receiver or DVR, and a digital cable package with GTPL KCBPL.

32. What do I need in order to receive GTPL KCBPL high-definition service?

In order to receive GTPL KCBPL high-definition service, a high-definition television and an GTPL KCBPL HD receiver or HD-DVR with HDMI or component cable connection are required.

33. I already have a high-definition television. Do I still need an GTPL KCBPL HD receiver?

Yes. In order to receive any HD channels included with your subscription, beyond the local broadcast channels, you must have a high-definition television and an GTPL KCBPL HD receiver or DVR.

34. How will high-definition service look on my standard definition television?

HD Signals will not display on standard definition TV sets, because those TVs don't include the advanced technology required to display HD.

35. What is "Aspect Ratio"?

"Aspect Ratio" refers to the ratio between the horizontal (width) measurement and the vertical (height) measurement of the screen. The two aspect ratios used are 4:3 and 16:9. That is, (4) units wide by (3) units high, and (16) units wide by (9) units high respectively. The 16:9 aspect ratio is the standard for HDTVs because significantly more information can be displayed on the screen.

36. I connected my GTPL KCBPL HD receiver and my high-definition television, and I still cannot get any picture when tuned to HD channels.

Make sure you have tuned to an HD channel that you subscribe to. Ensure that the connections are correct. Make sure that your high-definition television is using HDMI or component inputs.

37. I am tuned to an HD channel, however the picture is not displayed in full screen.

Not all programs are broadcast in high-definition and therefore programs will not always be full screen. Not every show currently broadcast by an HD network is in HD format. If you are getting a picture on the HD channel, you can assume that your equipment is functioning properly. You may want to check the settings on your HDTV set (consult your HDTV user manual).

38. I connected my GTPL KCBPL HD cable box to my high-definition television, and although I am getting a clear picture, the colors are not right.

If using a component video cable, ensure that the cables are connected correctly (i.e. Y is connected to Y, Pb is connected to Pb, and Pr is connected to Pr). Crossing these cables will mix up the picture colors. If using an HDMI connection, check your TV settings.